We want every order to arrive correctly. If something is wrong, contact us and we will put it right.
Damaged, incorrect or missing items
If your order arrives damaged, if you received the wrong product, or if an item is missing, email support@purerawzlabs.com as soon as possible. Include your order number and, where relevant, clear photos of the products and packaging. Once we have confirmed the problem, we will send a replacement or issue a refund.
Opened or used products
Because research compounds can’t be resold once they have left our control, we can’t accept returns of opened, used or tampered products, or of items that have not been stored as directed.
Unopened products
If you would like to return an unopened item for another reason, contact us before sending anything back. We’ll confirm whether the return can be accepted and how to send it.
Refunds
Approved refunds are made to the original payment method. The time it takes to appear on your statement depends on your payment provider.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel orders that have not yet been shipped.
Contact
Email support@purerawzlabs.com or use our contact form.